ADP hiring customer service consultant

ADP is hiring an entry-level Customer Service Consultant. In this position, students can leverage ADP’s top-ranked training programs and world-class service guidelines to solve clients’ challenges and fuel their business success.

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ADP strives for every interaction to be driven by their CORE values: insightful expertise, integrity is everything, service excellence, inspiring innovation, each person counts, results-driven and social responsibility.

Responsibilities:

  • Serve as a consultant in servicing ADP’s products/technologies.
  • Use breadth of expertise to support ADP’s clients Solve client problems; taking a broad perspective to identify solutions.
  • Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP’s products and services to provide solutions to clients’ issues and questions, exceeding clients’ expectations and ensuring that clients understand the value of our products.
  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

Required Qualifications:

  • At least 1 year in a customer service environment
  • Bachelor’s Degree or its equivalent in education and experience

Preferred Qualifications: Preference will be given to candidates who have the following

  • Proven ability to produce positive results
  • A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
  • Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • Strong client relationship building skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  • The ability to learn and apply basic concepts in new situations
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
  • Proficiency in the latest web technologies and working knowledge of various operating systems
  • The ability to collaborate and work in a team environment as well as work independently while making sound decisions
  • Good knowledge of industry tools
  • Excellent analytical and time management skills
  • Excellent communication skills both verbal and written

To learn more about this opportunity and apply, log into Handshake with your FIU credentials and type in the following keywords: ADP. Filter by Miami, FL location.

Deadline to apply is June 30, 2020.