Intake specialist needed at Big Brothers Big Sisters of Miami

Big Brothers Big Sisters of Miami is an award-winning* innovative organization that ignites the potential within each and every child and advocates for them to explore the endless possibilities of what they can accomplish. Since 1958, BBBS of Miami has been South Florida’s premier mentoring organization, defending the potential of future leaders in the community by matching at-risk youth (littles) with committed adult mentors (bigs).

These relationships – strategically matched based on the littles’ needs and bigs’ backgrounds and skills, as well as common interests, aspirations and personalities – empower littles to achieve their full potential and become productive members of the community.

Position Purpose:

Responsible for efficient implementation of intake process for volunteers and families/children across all BBBS programs including 1-1 mentoring, group mentoring and wrap around service, provide assistance to all program staff.

Qualifications: 

  • Competence in use of Office 2000 programs.
  • Excellent customer service/telephone skills, professional demeanor. At least one year of experience in sales or customer relations position.
  • Organized and detail-oriented.
  • Excellent data entry skills.

Responsibilities include but are not limited to:

  • Quality, efficient processing of volunteer and child applications in all BBBS programs according to agency policies and procedures.
  • Set up and maintain organized files across all program departments.
  • Maintain knowledge of all current program and BBBS offerings including 1-1 mentoring, group mentoring and wrap around services. 
  • Maintain adequate documentation of processing tasks and contacts.              
  • Enter all processing information in Matchforce and other systems as necessary. 
  • Effectively communicate with volunteers, families and other agencies regarding applications, with attention to customer service.
  • Process volunteer fingerprints for background checks, office/field
  • Maintain knowledge of all current agency policies and procedures and adequately communicate these to inquiring volunteers and families/agencies.
  • Apply volunteer recruitment skills to effectively engage potential volunteers and youth across all programs.
  • Process all volunteers through required screening policies and virtual procedures to address child safety. 
  • Work remotely when needed.

Education Level: 

  • High school diploma, GED, associate degree preferred.
  • Bilingual in Spanish and/or Creole is required.

To learn more about this opportunity and apply, log into Handshake with your FIU credentials and type in the following keywords: intake specialist. Filter by Miami, FL location.

Deadline to apply is Nov. 30.